IGT Solutions

IGT Solutions is a customer experience (CX) and BPO company that manages customer contact for global brands. It pairs contact centre staff with digital tools and AI, and concentrates on the travel industry and high-growth technology firms.

What IGT Solutions offers

• Contact centre operations — running smart contact centres staffed and equipped to handle end-to-end customer journeys.
• Travel CX — multilingual customer support for airlines, cruise lines, hospitality and travel technology companies.
• Gaming player support — omni-channel support for players of gaming companies.
• Retail and e-commerce CX — customer service and sales support for online retailers.
• CX transformation — redesigning customer engagement with a human-centred approach supported by AI and analytics.

Who it works with

The firm names travel and hospitality brands, including airlines and cruise operators, alongside technology, gaming and e-commerce companies. One case study describes sales and customer care work for a US e-commerce business.

Key facts

• Experience: 20 years managing customer experience
• Focus sectors: travel and high-growth tech
• Recognition: Most Preferred Workplace in IT & ITES, 2022