IGT Solutions

THE FUTURE OF CUSTOMER ENGAGEMENT

Utilizing our 20 years of expertise in managing CX for some of the world’s leading brands in the Travel and High Growth Tech industries, IGT has designed its DNA around Customer & Employee Experience 3.A (CeX3.A) that plays a key part in setting up smart contact centers equipped with the right talent and digital technologies.

End-to-end transformation of customer engagement by implementing CX initiatives with a Human Centered & AI enabled approach

Supporting CX journeys for global brands operating in world’s most disruptive environment

Superlative Customer Experience for Retail and Ecommerce Brands

Omni-channel Player Support for Gaming Companies Providing Next-gen CX Services To Leading Travel Companies

BPO Services Driven by Digital Expertise

Empowering 4 In Top 5 Airline Clients To Deliver Superior Customer Experience

Managing highly differentiated customer experience for Top T&H companies

Improving Customer Service and Employee Satisfaction For 2 In Top 5 Cruises

Offering Domain Experience with Flexibility and Multi-Lingual Support to the Connected Traveler

Enhance your customer centricity, achieve higher operational efficiency and generate new revenue opportunities

Providing Next-gen CX Services To Leading Travel Technology Companies

Emerging Technologies and Trends Impact Radar: Customer Analytics for Customer Experience

Gartner, Emerging Technologies and Trends Impact Radar: Customer Analytics for Customer Experience By Analyst(s): Adrian Lee, Annette Zimmermann, Don Scheibenreif, Jim Hare, Melissa Davis, John Santoro, Austin Kronz, Radu Miclaus, Rita Sallam, Published 8 April 2022

Delivering personalized services is monumental to achieve customer loyalty

All you need to know about Hyperautomation

Sales and Customer Care transformation for a leading US-based e-commerce company

ChatGPT – New era of browsing or just another buzz in Artificial Intelligence

Press Play on Player Experience: Level up Beyond Game Design

Webinar on “Customer Engagement in the Post Pandemic World”, jointly organized by BCG and IGT Solutions

Our People are Our Biggest Asset

A global and diverse team united by a shared view on innovation, transformation and creation of superior experiences At IGT, we foster a culture where every voice is heard, welcome and respected

What our clients say?

• Carnival engaged with IGT to build an EDW/BI solution for all the Air Booking of Crew, Corporate and Desk
• IGT has successfully delivered Carnival’s GAT Air Booking PNR Data warehouse solution
• The solution is fully functional and live for quite some time now
• IGT is the preferred support partner who is supporting and enhancing the same solution also
• Stanley D
• Berry
• IT Director, Carnival Carnival engaged with IGT to build an EDW/BI solution for all the Air Booking of Crew, Corporate and Desk IGT has successfully delivered Carnival’s GAT Air Booking PNR Data warehouse solution The solution is fully functional and live for quite some time now IGT is the preferred support partner who is supporting and enhancing the same solution also

Stanley D Berry IT Director, Carnival

Diversity, Equity and Inclusion