Abinitio

Abinitio, whose registered name is Abinitio Consulting, is an outsourcing company that takes over processes for other businesses. It runs contact-centre and back-office operations, supplies sales teams and handles debt recovery, and it also offers consulting on process design and change management. The firm uses automation, robotics and AI to speed up the work it manages.

Products and services

• Front office: outsourced customer service teams and outbound call campaigns aimed at keeping customers.
• Back office: data handling and processing supported by technology to raise productivity.
• Sales: sales teams set up for each client project and its targets.
• Debt recovery: specialist collection teams working on both amicable and court stages, with automated case handling.
• Consulting: process and change management, energy consulting, and advice on setting up and running companies.
• Technology: robotics, AI and call-centre analysis tools to show clients what happens in their operations.

Who it serves

It serves companies of different sectors that want to outsource customer care, sales or collections, with teams trained for each sector or client.