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BPO Service Company

Ems CRM

US call centre offering inbound, outbound and technical support with office-based and home-based agents

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About Ems CRM

EMS CRM is a call centre provider based in the United States that has operated since 1999. It handles customer service and technical support for other businesses, using both agents in its own centres and agents who work from home.

What EMS CRM offers

  • Inbound customer service: answering customer calls for client companies.
  • Inbound technical support: help desk style assistance for product users.
  • Outbound customer services: calls made on a client's behalf.
  • Text and SMS services: messaging channels alongside voice.
  • Customised CRM services: programmes designed around a client's own requirements.
  • Agent models: brick-and-mortar agents and work-from-home agents.

Clients

The company builds a tailored programme for each client. Its blog discusses healthcare call centres, appointment scheduling and omnichannel support, which suggests a strong interest in patient-facing work.

Key facts

  • Based in: United States
  • Founded: 1999 (it reports more than 20 years of experience)
  • Channels: voice, text and SMS, digital

Profile written by TrustList from the business's own published information, Sep 2026.

Rankings

As of 2026-10-11. Organic ranks only; sponsored placements are never ranks.

What the business tells TrustList

Founded
1999 (27 years) evidence sent

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