Endicott Call Centers

Endicott Call Centers is an outsourced customer contact provider operating entirely from sites within the United States. It draws on a history of more than fifty years and handles both inbound and outbound calls on behalf of client brands.

What Endicott Call Centers does

• Live answering service: calls answered by agents at any hour, every day.
• Inbound call handling: agents learn a client's products and culture before speaking for the brand.
• Outbound calling: campaigns run from its own centres.
• Telephone dispatch answering: call taking and dispatch for service businesses.
• Provider selection help: guidance for firms comparing outsourced call centres.
• Customer portal: an online login for existing clients.

Who it works with

The company works with businesses that want customer calls handled without staffing their own phone team, and it supports multiple languages for diverse customer bases.

Key facts

• Locations: four service centres in the United States, including one in New Jersey
• Experience: more than 50 years of history
• Availability: 24x7 live service