E Communication Advantage

E Communication Advantage, trading as ECA Direct, runs contact centre services for organisations that want to sell to and support their customers. Its campaigns are directed by people who know the client's market segment, and results are reported promptly so clients can plan later marketing.

What E Communication Advantage offers

• Contact centre services: technical support, customer service, renewal and retention support, lead generation and sales calls.
• Registrations and research: webinar and conference registration, surveys and polling.
• Capacity services: leased seats and disaster recovery for call handling.
• Print: a wide range of printed products sourced through a network of suppliers, including offset and digital web press.
• Fulfilment: handling the physical dispatch side of a campaign.

Customers and markets

Businesses managing customer bases, plus political and public affairs clients running voter contact and fundraising campaigns.

Key facts

• Trading name: ECA Direct
• Approach: market-specific campaign teams rather than one general method