INFON Communication Center

INFON Communication Center is a call centre operating as INFON Communication Center GmbH & Co. KG. It answers calls and handles support requests for other companies, day and night on every day of the year.

What INFON Communication Center offers

• First and second level support: hotlines and inbound channels staffed for business and consumer customers.
• Overflow and out-of-hours cover: calls picked up when a client's own lines are busy, in the evening or at weekends.
• Technical support: help for telecom, retail and trades firms, including outages and network questions.
• Utility customer service: support for municipal utilities on meter readings, billing, fibre and e-mobility.
• Emergency service: a 24-hour emergency line built on multiple protected numbers.
• Healthcare telephone service: trained agents for patients and relatives.

Who it serves

Small and medium-sized companies, regional and municipal utilities, telecommunications providers, healthcare organisations and start-ups from different industries.