BPO Service Company

Direct Line Company

A Hamburg call centre running inbound and outbound telephone marketing campaigns for companies across Germany

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TrustList summary

Direct Line Company, registered as Direct Line Marketing und Kommunikation GmbH, is a call centre in Hamburg, Germany. Since opening in 1995 it has run telephone marketing and customer service projects for clients, working from Hamburg and across the rest of the country.

Services

Outbound telephony: outgoing calling campaigns for sales and telephone marketing.
Inbound service: taking customer calls and handling service requests for clients.
Slimbound: a further call centre model the firm explains on its information pages.
Multichannel contact: reaching customers through email and social media as well as by phone.

Customers and markets

The company handles campaigns and customer service for businesses that outsource telephone contact. It stresses thorough training and close supervision of its agents, and it also recruits call centre staff in Hamburg.

Key facts

Based in: Hamburg, Germany
Founded: 1995
Team: more than 250 full-time call centre agents
Language: site mainly in German, with an English version

Summary written by TrustList from the business's own published information, Sep 2026.

Categories & features

Marketing

Rankings

Direct Line Company is ranked on 1 TrustList ranking at #9.

Every ranking orders its listings by their reviews, how complete the profile is and the Trust Score. Direct Line Company has no reviews yet and 3 of the 10 profile details we look for. Where no listing on a page has been reviewed, the order follows the profiles alone.

Bpo service company · 1 ranking

#9of 297
Marketing
Its profile: “Direct Line Company, registered as Direct Line Marketing und Kommunikation GmbH, is a call centre in Hamburg, Germany.”
Of the top 63 here, 13 also cover SEO and 12 also cover advertising; 3 also work in California and 2 also work in Africa.
Behind FMI Field Management Ireland, ahead of GAD.

As of 2026-11-01. Organic ranks only; sponsored placements are never ranks. How TrustList ranks