Cunningham Communications

Cunningham Communications is a family-run telephone answering service that has operated for more than 25 years. Its live operators answer calls at any hour for clients in 23 states spread over four time zones, standing in for automated phone menus.

Services

• Live call answering: operators who take messages and help callers day and night, all year.
• Reception and scheduling: acting as receptionist, scheduler and order taker.
• After-hours medical calls: overnight answering for healthcare providers such as hospices.
• Crisis hotlines: handling crisis calls with care for support organisations.
• Absentee and sick lines: lines where staff report absence.

Who it works with

Clients include medical practices, hospices, charities and field businesses. Named examples are Medical Team Hospice, Safe Harbors in upstate New York and Family Promise Grand Rapids.

Key facts

• Experience: over 25 years
• Coverage: clients in 23 states across four time zones
• Ownership: family owned