Costa Rica's Call Center

Costa Rica's Call Center is a nearshore outsourcing provider in San Jose, Costa Rica, staffed by English and Spanish speaking agents. It has worked for North American businesses for more than 15 years and operates on Central time, the same working hours as much of the US and Canada.

What Costa Rica's Call Center offers

• Customer support — inbound help by phone, chat and email.
• Technical support — tiers one to three.
• Telesales and lead generation — outbound calling from first contact to qualified hand-offs to a client's sales team.
• Retention programmes — work to keep existing customers loyal.
• Virtual assistants — bilingual staff handling calendars, email and back-office tasks for leadership teams.

Who it works with

It serves US and Canadian businesses, including brands that want Spanish-language reach. New accounts go through a four-step process of discovery, team selection and training, launch with CRM integration, and ongoing optimisation.

Key facts

• Based in: San Jose, Costa Rica
• Years in business: over 15
• Service lines: 10
• Languages: English and Spanish