Covalen

Covalen designs and runs outsourced business processes, pairing consulting with day-to-day operations. It has close to three decades of client work behind it, delivers in more than 55 languages, and serves organisations of different sizes around the world.

What Covalen offers

• Customer support — outsourced customer service that scales with a client's volume.
• Risk, compliance and trust — operational teams that help clients manage risk and meet regulatory rules.
• Sales operations — teams that win, keep and grow customer relationships.
• Life sciences process services — compliance and audit-readiness support for regulated life sciences companies.
• Online platform services — round-the-clock trust, safety and content moderation for social platforms.
• Outsourcing advisory — consulting on strategy and service delivery models.

Who it works with

Clients include technology companies, online platforms, energy providers, banks and life sciences organisations. It notes a managed services recognition from a FTSE 100 technology company.

Key facts

• Languages: more than 55
• Experience: nearly three decades of client engagement
• Accreditation: KeepWell Mark for workplace health and wellbeing, awarded by Ibec