Cotel

Cotel is a contact centre headquartered in Wrocław, Poland. It began in 2006 as an outsourced call centre and has since grown into a multichannel operation. In 2019 it took on a new key investor and began a partnership with POS Group and it now links sales teams and IT resources in several other cities besides Wrocław.

What Cotel offers

• Multichannel sales — lead generation and booking of sales meetings for client sales teams.
• Retention and up-selling — calls aimed at keeping customers loyal and selling further products and services.
• Customer service lines — running company, product, promotional, help desk and complaints lines.
• Market and social research — choosing research tools, writing interview scripts, helping pick samples and producing reports.

Who it works with

Cotel runs information, sales and research projects for large firms across many sectors, shaping each project and its reporting to the client.

Key facts

• Based in: Wrocław, Poland
• Founded: 2006
• Partnership: POS Group, since 2019
• Data protection: Security procedures follow GDPR (RODO)