Calling 24o7

Calling 24o7 is an outsourced contact centre and BPO provider in India, with its operations in Pune. It handles customer calls for client companies around the clock and says it has more than twenty years of experience in the field.

What Calling 24o7 offers

• Inbound and outbound calling: customer service lines and outbound campaigns staffed at any hour.
• Lead generation: contact work aimed at finding and qualifying new customers for clients.
• Process onboarding and transition: studying a client's goals first, then planning communication and operations around that industry.
• Agent selection and training: recruiting and coaching the agents who work on each account.
• Quality assurance and reporting: QA teams track performance, and clients receive regular reports and insights.
• Technology-backed support: CRM systems, machine learning and AI tools used to guide live interactions.

Who it works with

The company began with insurance clients and, within ten years, had moved into seven more sectors. Client quotes on its pages come from an online insurance company and an automotive company, and it describes its client base as global businesses.

Key facts

• Based in: Pune, India
• Experience: over two decades
• Office: a 5,000 sq ft site with CCTV and round-the-clock security guards