Argo Contact Centers

• Inbound & Outbound Omni-channel Customer Engagement
• Scheduling, Eligibility and Pre-Registration
• Value Programs with Actionable Analytics
• Member, Account and Billing Support
• Product & Technical Support
• Back Office Services & Process Improvement
• Customer Care, Accounts and Billing Support
• Real-Time Metrics and Customer Analytics
• Real-Time Credit Card authorization and File Export
• State-of-the-Art Telephony with Seamless Integrations
• Customized Daily and Weekly Reporting of All Key Performance Indicators
• Handling Call Spikes through Constant Communication
• Upselling and Cross Selling
• Inbound & Outbound Sales
• Total Lifetime Value Program
• Customer Analytics, Satisfaction CSAT and Net Promoter Score (NPS) Improvement
• Robotic Process Automation RPA/AI
• Customized Customer Management Workflows
• Expertly Trained Customer Care Representatives Building Real Customer Relationships

The ARGO Difference:

Embracing Values, Delivering Success

• 24/7/365 Live Agent and AI-Enabled Support
• Aggressive Quality Assurance System
• Focus on Retention and Acquisition ARGO is committed to delivering efficient customer management solutions, customized to help you achieve your business objectives and enhance your brand Here’s more about what makes us, us:

ARGO: Business Process Innovation™

ARGO is a business process outsourcing (BPO) firm that offers deep, global experience and a boutique approach, customizable for your business and brand Our management team has pioneered and innovated customer engagement for many of the world’s most coveted brands Yet, we recognize each client, each brand and each business challenge requires something different to achieve the best results

By using our services to improve their business performance, our clients succeed without having to invest in additional people, infrastructure or overhead Through a combination of deep experience, best practices and right technology, ARGO offers a Business Process Innovation™ approach to elevate your customer experience (CX), improve CSAT and NPS scores, reduce overall costs and enhance your revenues

We Help Get Results Across a Wide Range of Industries, Every Day

Banking, Financial Services & Insurance