Argo Contact Centers

Argo Contact Centers is a business process outsourcing company that handles customer contact and back-office work on behalf of other firms. It sells a boutique, customised approach backed by a management team with long experience in customer engagement. Its website now sends visitors to Virtual Staffing Solutions, which it has joined.

Products and services

• Customer care: inbound and outbound contact across channels, covering accounts, billing and member support.
• Product and technical support: help desks for customers using a client's products.
• Sales: inbound and outbound sales, upselling, cross-selling and customer lifetime value programmes.
• Healthcare administration: scheduling, eligibility checks and pre-registration.
• Back-office services: process improvement, robotic process automation and custom workflows.
• Reporting and analytics: real-time metrics, daily and weekly reports on key performance indicators, and work on satisfaction and Net Promoter scores.

Customers and markets

Argo serves companies in a wide range of industries, including banking, financial services and insurance, which want to improve customer experience without adding their own staff or infrastructure.

Key facts

• Coverage: Round-the-clock live agent and AI-enabled support
• Ownership: Now part of Virtual Staffing Solutions