Gabbyville

Gabbyville runs a live, bilingual virtual receptionist service that answers business calls on a client's behalf. Its receptionists, called Gabbonistas, greet and screen callers, take details and pass messages on.

What Gabbyville does

• Live call answering: calls answered by a person, with no limit on talk time per call.
• Call routing and forwarding: calls sent to set numbers, voicemail or extensions depending on where the client is.
• Messages and appointments: detailed messages sent by email or voicemail, and bookings made on web-based calendars.
• Custom greetings and hold music: scripted or pre-recorded greetings and the client's choice of hold music.
• Conference calls: receptionists can set up multi-party calls for a client.
• Spam and robocall blocking: unwanted calls are filtered out and not counted against the client's minutes.

Who it works with

The service suits businesses that need their phones answered in two languages without hiring in-house staff. Clients can update instructions daily by phone, text or email.

Key facts

• Hours: Monday to Friday, 8am to 10pm Eastern time
• Languages: bilingual receptionists
• Phone lines: T1 lines over VoIP