Apollo blake

Your leading partner in premiere outsourcing solutions Mauritius is a premier location for offshore call/contact center (centre) outsourcing services. At Apollo blake, we develop, build and provide tailored customer care and back office (BPO) solutions for businesses whose needs, services or products inherently require a specialized touch. We are a provider of excellence in bilingual (English and French) outsourced full-service solutions for: inbound/outbound customer service, technical and web-based help desk support through voice, email, live chat, social media and CRM management. As part of your global strategy, you have many companies to choose from considering competency, pricing and cost. By efficiently customizing each solution we meet your strategic vision - At Apollo blake, service … is our state of mind!

We’re a boutique shop for companies where the “plug-n-play” of the traditional call center factory simply will not work.

Our vision is specific: To be a premier boutique customer care/BPO provider for businesses whose needs, services or products inherently require a specialized touch.

Our mission is simple: To design, customize and implement unique customer care/BPO solutions for each client which truly deliver beyond expectations.

Our Expertise

Providing you comfort and peace of mind

#PROACTIVE KNOWLEDGE Because of our breadth of knowledge across many industries, we shatter the box when it comes to thinking! We continually provide input and ideas over a varying array of subject to assist each client and their business, whether it be: technology, marketing, systems, service support, sales, etc.

#MULTILINGUAL WORKFORCE Our culturally aligned, multilingual agents (English, French and several other European languages) are uniquely focused on making it as easy and as enjoyable as possible for your customers to do business with you. They are also trained to recognize and act on revenue generation opportunities in customer interactions, based on an understanding of the customers’ potential needs. We pride ourselves on our ability to recruit, motivate and retain the right people to help grow your business – our attendance and retention rates are at 5% or less!

#MAURITIUS, USA & EUROPE Partnered with several other customer care operations in the United States and Europe, offering these locations where your solutions require domestic presence.

#PROVEN LEADERSHIP AND STAFF Our executive team, from North America, possesses over 40 years of industry experience – and they remain involved and connected with you! Our leadership team has been working together at Apollo blake since our opening. Servicing clients from North America to Europe to Australia, they have spearheaded our growth and success in markets across the globe.

GLOBAL CLIENT BASE We provide support across all channels to five continents: North America, South America, Europe, Asia and Africa. Today – in customer management services, it doesn’t matter where you are. What matters is how well you do it and why!

COLLABORATIVE APPROACH Our solutions development process is not only utilized in creating each customer’s unique customer care solution, but in also cultivating its growth dynamically as we grow together over time. Each of our customers has a dedicated account manager who works directly with your team daily, not only managing the tactical components of your account but always looking to the horizon to meet your strategic needs and goals.

PCI CERTIFIED CENTER Data and IT security in today’s world is paramount. We are a PCI certified center. In addition, we are certified (and audited) through the Mauritius Data Protection Act. Mauritius, being an off-shore financial hub, is a leader in data protection and IT security.