Apollo blake

Apollo blake runs an offshore call and contact centre in Mauritius. It describes itself as a boutique outsourcer for companies whose customers need a more specialised touch than a large call centre can give, and designs each service around the client.

What Apollo blake offers

• Inbound and outbound customer service: customer calls handled in English and French.
• Technical and help desk support: technical and web-based help desk work over voice, email, live chat and social media.
• CRM management: handling of customer records and relationship management.
• Back-office BPO: business process outsourcing alongside customer care.
• Social media management: managing clients' social channels.
• Build-operate-transfer: setting up and running an operation for a client before handing it over.

Clients

The firm serves businesses across many industries that want outsourced customer care with a tailored set-up. Its agents are trained to spot chances to increase sales during customer conversations.

Key facts

• Based in: Mauritius
• Languages: English and French, plus several other European languages