AnswerFirst

AnswerFirst is an American answering service and inbound call centre that handles customer contact for other companies around the clock. All of its receptionists are located in the United States, and calls are answered by people rather than AI bots.

What AnswerFirst offers

• 24/7 live answering — trained staff answer calls day and night, including after hours and during overflow.
• Inbound call centre — handling of customer questions and complaints at high call volumes.
• Email and web chat — the same team can respond to emails and website chats as well as phone calls.
• Special projects — cover for one-off campaigns and unexpected spikes in contact.
• Account set-up support — a dedicated specialist helps configure each account and supports it for at least 45 days.
• Client portal — an online portal for viewing and managing the account.

Who it works with

AnswerFirst works with businesses that need constant availability or cover for after-hours calls and overflow. It also publishes guidance for agents, such as how to calm and de-escalate angry callers.

Key facts

• Staff location: receptionists based only in the United States
• Speed: says 90% of calls are answered on the first ring
• Contracts: no contracts required