Go Answer

Go Answer provides live telephone answering and chat support that businesses can switch on instead of voicemail. Its bilingual receptionists cover calls day and night, every day of the year. The service is built to grow with the client, from a single entrepreneur to an enterprise.

What Go Answer offers

• Virtual receptionists: live staff who answer calls 24/7 in two languages, working from scripts written for each client.
• Live web chat: agents who talk to website visitors in real time.
• Legal intake: first contact and intake handling for law firms.
• Email, ticket and text replies: staff who respond to emails, support tickets and customer texts.
• Client portal and app: real-time view of call volume and messages, plus a mobile app called AlwaysOn.
• Integrations: links to a client's systems through an API and Zapier.

Clients

The service targets medical practices such as dentists, doctors, home health, veterinary and addiction recovery providers, along with funeral homes, property managers, real estate firms and legal practices.

Key facts

• Coverage: 24/7, bilingual
• Policy: a real person behind every line, with automated tools used only where they help
• Recognition: featured in a Forbes call centre ranking for 2024