answer all

answer all is a family-run telephone answering and messaging service in Palm Beach, Florida, now in its third generation. Its receptionists pick up calls and take messages as if they sat in the client's own office, and live operators work around the clock.

What answer all offers

• Live answering — staff answer a client's line at any hour and handle callers with care.
• Message taking — messages recorded and passed on to doctors and offices.
• Call dispatch — urgent calls sent on to the right person straight away.
• Medical call handling — service built around the link between practices and their patients.

Who it works with

Its clients are individual physicians, doctors' offices and health departments. It began in the Palm Beach area and now serves hundreds of customers across the south-east United States.

Key facts

• Based in: Palm Beach, Florida, US
• Ownership: family-owned, third generation
• Experience: more than 30 years in operation
• Volume: over 100 million calls handled
• Terms: no long-term contracts