Abby Connect

Abby Connect, which now trades as Abby, answers phone calls for small businesses with US-based human receptionists, an AI receptionist, or a mix of the two. Clients pick how each type of call is handled and can change that balance whenever they like.

What Abby Connect offers

• Human receptionists — an in-house team answering on custom schedules, including 24/7 cover.
• AI receptionist — conversational answering on the first ring, day and night, sharing information, taking messages and transferring calls.
• Hybrid answering — calls routed to a person or to AI by call type or client rules, with handover inside the same call.
• Guided set-up — an onboarding team recommends the balance of human and AI work, and a client success team adjusts it later.
• AbbyGO app and portal — calling and texting from the business number, availability switching, caller trends, search and call ratings.

Who it works with

Small businesses that want every call answered, including those needing bilingual answering.

Key facts

• Experience: more than 20 years of call handling
• Receptionists: US-based and in-house
• Languages: bilingual answering included