1source

1source is a business process outsourcing provider in Australia that takes over routine operations so client firms can concentrate on their core work. It handles both front-office and back-office functions and designs set-ups specific to each client's industry. The company says it has more than two decades of experience.

What 1source offers

• Customer interaction — round-the-clock customer service handled on the client's behalf.
• Back-office operations — routine business processes taken on and run for the client.
• IT services — technology support delivered as an outsourced function.
• HR services — human resources tasks handled externally.
• Procurement — purchasing processes managed for the client.
• Process automation — moving in-scope processes onto RPA platforms to cut turnaround times.

Who it works with

It designs industry-specific set-ups and also reports on trends in clients' own customer bases to help them earn more from existing accounts.

Key facts

• Based in: Australia
• Experience: over 20 years
• Functions: customer interaction, IT, HR, procurement