Top UX Software for User Research

Between them, the 11 UX software on this page cover usability testing (10), for websites (10), for mobile (9) and user journeys (7). 11 of them have written a profile you can read before you get in touch.

1. 1

   

   Lookback

   Screen Activity Recording · Usability Testing · For Websites

   Lookback is a platform for running research sessions with real users. Teams can interview people or watch them use a prototype, app or website, from anywhere and on any device.

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   Why #1: SOC 2 Type II · GDPR compliant, as stated on its own website, read 5 Oct 2026

   Not yet on record: client reviews, vetting.

2. 2

   

   UXArmy

   Screen Activity Recording · Negative Feedback Management · Usability Testing

   UXArmy is a platform for running user research and usability tests on prototypes, websites and mobile apps.

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   Why #2: SOC 2 Type II, ISO 27001 · HIPAA compliant · Placed below first here: a listing leads at most 5 rankings, as stated on its own website, read 5 Oct 2026

   Not yet on record: client reviews, vetting.

3. 3

   

   UserTesting

   Screen Activity Recording · Multi-Channel Data Collection · Usability Testing

   UserTesting is a platform that lets organisations gather feedback from real people about apps, websites and other experiences.

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   Why #3: 3 major incidents in 90 days (status page) · GDPR compliant, as stated on its own website, read 5 Oct 2026

   Not yet on record: client reviews, vetting.

4. =4

   

   Browsee

   Screen Activity Recording · Usability Testing · For Websites

   Browsee is a website analytics tool built around session recordings and heatmaps.

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   Why #4 (shared): GDPR compliant, as stated on its own website, read 5 Oct 2026

   Not yet on record: client reviews, vetting.

5. =4

   

   Dovetail

   Usability Testing · For Websites · For Mobile

   Dovetail is a software supplier for human resources departments.

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   Why #4 (shared): GDPR compliant, as stated on its own website, read 5 Oct 2026

   Not yet on record: client reviews, vetting.

6. Also listed, not yet ranked. We hold nothing checkable on these yet that ranks them here: no client review, vetting, award, expert review, or fact stated on their own website (and on a place ranking, where they are based). They follow in order of their TrustList Score. How TrustList ranks · Get vetted, free
7. –

   

   FlowMapp

   Usability Testing · For Websites · For Mobile

   FlowMapp is an online tool for planning websites and apps. It started as a UX planning tool for visual sitemaps and user flows, and it now also helps agencies and freelancers…

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8. –

   

   Userfeel.com

   Screen Activity Recording · Negative Feedback Management · Multi-Channel Data Collection

   Userfeel.com is a usability testing service. It records real people as they use a website, prototype or mobile app and talk through what they think, so product teams can see where…

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9. –

   

   Userpilot

   Customer Lifecycle Management · Usability Testing · For Websites

   Userpilot is software that helps teams guide people through a digital product. It lets staff add messages and walkthroughs over an app without writing code.

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10. –

    

    Aurelius

    Usability Testing

    Aurelius is a user research hub that gathers a team's notes and findings in one place.

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11. –

    

    UXPressia

    Customer Lifecycle Management · For Websites · For Mobile

    UXPressia is an online tool for mapping customer journeys, building personas and drawing impact maps.

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12. –

    

    UXtweak

    Screen Activity Recording · Usability Testing · For Websites

    UXtweak is a research platform for improving the usability of websites and apps, from early prototypes to live products. It supports both moderated and unmoderated studies.

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