Line One Contact Centres Inc

Canadian-Based Office Support Services

We provide a full range of custom contact centre solutions to organizations of all sizes, including multi-channel customer support with 24/7 call answer service and much more

We are also dedicated to developing tailor-made customer interaction management and brand growth strategies, with extra specialization in the following areas: Healthcare, Transportation, Finance, Utilities & Energy, Government & Public Sectors, and Higher Education

Invaluable Support For Organizations Of All Sizes

At Line One, we focus on your unique business needs because we don't believe in one-size-fits all solutions Once we understand what you need for your contact centre, help desk, service desk, customer support and/or social media, we'll work within your parameters and budget, fully committed to helping you achieve your goals

From basic call answering services to a multi-function Contact Centre, our 100% Canadian-based team works closely with you to understand your business first Then we develop a custom contact centre solution that delivers, using enterprise-grade infrastructure that is simultaneously mirrored in Tier 3 Data Centres in Toronto and Calgary We provide call centre services across Canada

We use our cutting-edge ITIL framework to develop an IT solution that will provide your customers with technical support that guarantees all their questions, queries, and incidents are handled the right way, right away We promise that your users will get the help they want, on the first contact, every time with our outsourced IT Help Desk services We can help you with service desk inquiries across Canada

• Affordable Social Media Management Our social media management services and monitoring technology work with virtually every platform (Facebook, Pinterest, LinkedIn, YouTube, etc ) and budget Our highly trained social media response team will monitor your entire Social Footprint, allowing you to quickly respond to and manage critical online incidents, as well as connect digitally with new, existing, and potential customers We provide social media management services across Canada

Our dedicated Business Advisory Services team provides industry-leading solutions in a wide variety of areas, including strategic planning, cloud enablement, and technical and infrastructure assessments We work with you to identify your requirements and develop a clear set of deliverables We’ll then ensure you get exactly what you need, including materials, roadmaps, and documentation that you can actually use We provide social media management services across Canada