Bilingual LS

Bilingual LS is a business outsourcing provider with a Miami office and phone lines for several Latin American countries. It supplies customer support staff and language services to companies that prefer not to run these functions themselves.

Services

• Contact centre outsourcing: handling calls both received and made, plus email, chat and social media support.
• Business process outsourcing: back-office tasks such as human resources and customer service work.
• Translation and interpretation: document translation, interpreting and language training and testing, covering a large number of languages.
• Training outsourcing: programmes built around a client's needs, for new hires or existing staff.
• Workforce management: scheduling, time-off requests and attendance tracking.

Who it works with

It describes its training and support services as suitable for businesses of all sizes.

Key facts

• Based in: Miami, Florida, USA
• Compliance: The site lists ISO, PCI, SOC and HIPAA compliance or certification
• Leadership: The management team reports more than 100 years of combined experience