Davinci Virtual Office Solutions

Calls to a small business are answered by real people in this live receptionist service, which is part of the Davinci virtual office group. The pitch is that an owner can have the effect of a front desk without hiring staff or adding overhead.

Answering in the client's name

A virtual receptionist works off-site but answers in the client's company name. They take messages, screen calls, check availability and forward calls to a number the client chooses. Calls can be routed according to the time of day or to who is available, and conferencing is possible. Receptionists are trained to handle complex questions about a business and to follow special call flows, so that callers are looked after as if the owner had picked up the phone.

Beyond answering

The receptionists fill an online appointment calendar as callers ring, make outbound calls for lead generation, follow-ups and third-party verification, and take orders through the web-based commerce system a client already uses. They can help with day-to-day administration, such as scheduling deliveries and returning calls.

Phone numbers and voicemail

Plans come with a dedicated local or toll-free number that works with a phone or fax line. A business-grade voicemail system handles calls after hours, an auto receptionist can play a recorded greeting and route callers, and an online fax service sends, receives and forwards faxes from any internet connection. Unlimited long distance calling is included with the answering service.

Plans and languages

The service is sold in business and premium plans with a set number of live answer minutes. Its receptionists include bilingual staff with advanced Spanish, which suits companies with Spanish-speaking customers.

Who it suits

It is meant for entrepreneurs who juggle sales, customer service and operations and want calls handled by a professional person every time.

Davinci Virtual Office Solutions provides live virtual receptionists who answer and manage business phone calls from off-site. Its plans suit owners who want calls answered without adding staff or overhead.

Services

• Live call answering: receptionists who answer calls in the company's name, take messages and screen calls.
• Call forwarding and routing: forwarding calls to a chosen number and routing them by time of day or availability.
• Appointment scheduling: booking appointments in real time through an online calendar.
• Outbound calls: lead generation, follow-up calls and third-party verification calls.
• Online fax and voicemail: sending and receiving faxes online, and business voicemail for after-hours calls.
• Order taking: receptionists trained to take orders through a web-based commerce system.

Who it works with

Businesses that need bilingual call handling, with receptionists who have advanced Spanish.

Key facts

• Numbers: dedicated local or toll-free numbers
• Languages: English and Spanish