DCDial

DCDial is a cloud-based contact centre platform for calls and text messages. It serves businesses running inbound or outbound campaigns, with solutions for sectors such as financial services, healthcare, insurance, real estate and utilities.

What DCDial offers

• Inbound call centre: call tracking, IVR, automatic call distribution and computer telephony integration.
• Outbound dialling: predictive, power, preview and progressive dialers.
• Voice and text broadcasts: personalised voice and text messages sent to many customers at once, plus ringless voicemail.
• Integration: CRM integration and cloud APIs for connecting other business tools.
• Compliance suite: tools for FTC and telecom compliance.
• Contact centre tools: multichannel, blended and cloud call centres, workforce management and reporting.

Who it works with

Businesses in e-commerce, education, emergency services, fitness and beauty, government, healthcare, insurance, recruiting, real estate, retail, telecoms, travel and hospitality, and utilities. Its process solutions cover customer service, outsourcing and telemarketing, and collections teams can automate collections with built-in payments.

Key facts

• Delivery: cloud-based, with no hardware needed
• Integrations: CRM systems and cloud APIs