Kavkom

Kavkom supplies business telephone systems delivered over the internet, with its own CRM built in. The company provides VoIP lines, a virtual switchboard, geographic numbers and call centre software, and its pages are written in French. Calls and customer records sit in one tool, so staff can see the history while they talk.

What Kavkom offers

• Cloud telephony — a fully digital phone system hosted in the cloud, with no on-site infrastructure to maintain.
• Predictive dialler — dials numbers automatically, and screens out answering machines, wrong numbers, fax lines and blacklisted numbers.
• Lead handling — quick list imports, qualification of prospects and dated comments on each record.
• Call statistics — reporting on call counts, durations, averages and conversions.
• International virtual numbers — numbers in other countries so a firm can look local abroad.
• Mobile access — lets staff use the system wherever they work.

Who it works with

Businesses running telemarketing, prospecting and customer relationship teams, including those wanting a local presence in other markets.

Key facts

• Installation: done remotely, with no extra equipment
• Language: French-language service