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ipSCAPE

Cloud contact centre platform with dialler, voice and digital channels for customer service and sales teams

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About ipSCAPE

ipSCAPE is a cloud contact centre platform that describes itself as Australian. It handles voice calls alongside email, web chat, SMS and WhatsApp, and it links to popular business systems. The vendor now stresses artificial intelligence, including conversational bots that pass hard cases to human agents.

Main features

  • Outbound dialler: progressive and preview modes, answering machine detection and lead management.
  • Customer service tools: IVR, call routing, skills-based routing, call recording and self-service.
  • Omnichannel messaging: one solution across voice, email, chat, SMS and WhatsApp.
  • Performance tools: wallboards, reporting, quality assurance, monitoring and coaching, and customer satisfaction surveys.
  • Integrations: connections to Salesforce, Microsoft Dynamics, Microsoft Teams, ServiceNow and Zendesk.

Who it serves

Its industry pages cover utilities, financial services including debt collection and insurance, healthcare, fundraising, outsourcing firms, education and retail.

Key facts

  • Remote working: stated to support home-based agents, with rollout possible within a day
  • Channels: voice, email, web chat, SMS and WhatsApp

Profile written by TrustList from the business's own published information, Sep 2026.

Categories & features

  • Web-Based, Cloud, SaaS
  • Blended Call Center
  • Call Scripting
  • Inbound Call Center
  • Manual Dialer
  • Outbound Call Center
  • Progressive Dialer
  • Call Transfer
  • Campaign Specific Caller ID
  • Interactive Voice Response (IVR)
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • CRM
  • Predictive Dialer
  • IVR / Voice Recognition
  • Call Monitoring
  • Auto Dialer
  • Call Routing
  • Call Recording
  • Call Logging
  • Escalation Management
  • Queue Management
  • Lead Distribution
  • Real-time Chat
  • Campaign Management
  • List Management
  • Lead Management
  • Reporting/Analytics

Rankings

As of 2026-10-06. Organic ranks only; sponsored placements are never ranks.

What the business tells TrustList

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