• Industry
  Utilities
  Outage and Service Communications
  Financial Services
  Debt Collection
  Insurance
  Financial Planning / Superannuation
  Healthcare
  Health Connect
  Personalised Patient Experience
  Fundraising
  Business Process Outsourcing
  Education
  Universities
  Vocational Education and Training
  Online Learning Providers
  Retail
  Customer Service
  Retail Connect
• Utilities
  Outage and Service Communications
• Outage and Service Communications
• Financial Services
  Debt Collection
  Insurance
  Financial Planning / Superannuation
• Financial Planning / Superannuation
• Healthcare
  Health Connect
  Personalised Patient Experience
• Education
  Universities
  Vocational Education and Training
  Online Learning Providers
• Vocational Education and Training
  Improve your contact rates and connect with more prospects using ipSCAPE’s automated outbound dialler technology
  ipSCAPE’s outbound dialler enables businesses to efficiently connect with customers
  This results in agents spending more time having conversations and less time dialling numbers or waiting as the phone rings

Intelligent algorithms, combined with sophisticated lead optimisation tools, make the ipSCAPE dialler an industry leader

ipSCAPE has a range of high performance diallers, that can be tailored to suit your business needs
Types of auto diallers available in ipSCAPE include:

• Progressive – Numbers are dialled only when an agent is available
• Preview – Leads and customer details are presented to the agent who then initiates the call
• Predictive – Algorithms forecast the ratio of available agents to live calls, and the dialler calls numbers before agents become available
• This optimises connect rates, talk time and agent productivity
• Power – provide the ability for the dialler manager to manage the speed,  with adaptive modes for more control
• Access optimisation tools that empower you to reach more customers:
• List Weighting – load multiple lists of leads to a campaign and blend them using prioritisation inputs
• Answering Machine detection technology – a call will only be presented to your agents when a customer has answered the call made by the dialler
• Intuitive Leads Module – a guided user experience to assist the upload, mapping and validation of lead lists with changes saved automatically
• The ipSCAPE platform provides you with all the features you need to run a world-class contact centre

Improve user experience by instantly providing customers with relevant information
Agents can select a choice of wrap codes that trigger emails and attachments to the caller, e
g
terms and conditions, application form, standard contract

Increase agent productivity using auto preview dialler
Agents can set a time limit on preview mode that enables them to review customer information, prior to speaking to them

Outbound campaigns can be customised to suit your dialling ratios
Call ratios are aligned to agent call answering ratios
If your agents are busy, the dialler slows down
If extra resources are available, it accelerates

Lead details and telephone numbers are presented to the agent who then initiates the call
Agents have more control and better engagement when they have visibility of the customer record prior to starting the call

Improve customer experience by creating automatic call backs that ensure all leads are optimised and every potential opportunity is contacted

The more opportunities your agents have to speak to prospects, the higher the conversion rates
Your agents can have conversations with prospects, instead of dialling numbers and being connected to voicemails

Would you like to know more about ipSCAPE?