Telemarketing Software

ipSCAPE

Name: ipSCAPE
Brand: ipSCAPE

Cloud contact centre platform with dialler, voice and digital channels for customer service and sales teams

By ipSCAPE

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Web-Based, Cloud, SaaS
Blended Call Center
Call Scripting
Inbound Call Center
+29 more

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TrustList summary

ipSCAPE is a cloud contact centre platform that describes itself as Australian. It handles voice calls alongside email, web chat, SMS and WhatsApp, and it links to popular business systems. The vendor now stresses artificial intelligence, including conversational bots that pass hard cases to human agents.

Main features

Outbound dialler: progressive and preview modes, answering machine detection and lead management.
Customer service tools: IVR, call routing, skills-based routing, call recording and self-service.
Omnichannel messaging: one solution across voice, email, chat, SMS and WhatsApp.
Performance tools: wallboards, reporting, quality assurance, monitoring and coaching, and customer satisfaction surveys.
Integrations: connections to Salesforce, Microsoft Dynamics, Microsoft Teams, ServiceNow and Zendesk.

Who it serves

Its industry pages cover utilities, financial services including debt collection and insurance, healthcare, fundraising, outsourcing firms, education and retail.

Key facts

Remote working: stated to support home-based agents, with rollout possible within a day
Channels: voice, email, web chat, SMS and WhatsApp

Summary written by TrustList from the business's own published information, Sep 2026.

Gallery

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Rankings

ipSCAPE is ranked on 4 TrustList rankings: #3 on 4.

Every ranking orders its listings by their reviews, how complete the profile is and the Trust Score. ipSCAPE has no reviews yet and 3 of the 10 profile details we look for. Where no listing on a page has been reviewed, the order follows the profiles alone.

Telemarketing software · 4 rankings

On each of these it sits behind Kavkom, ahead of HoduCC.

#3of 5
Call recording
It is one of 2 here listing blended call center and call routing.
Its profile: “- Customer service tools: IVR, call routing, skills-based routing, call recording and self-service.”
Of the 5 here, 4 also cover inbound call center and 4 also cover lead distribution.
#3of 5
Crm
It is one of 2 here listing escalation management and interactive voice response (IVR).
Of the 5 here, 4 also cover call logging and 3 also cover IVR / voice recognition.
#3of 5
Outbound call center
It is one of 2 here listing lead management and list management.
#3of 5
Web based cloud saas
It is one of 2 here listing manual dialer and queue management.

As of 2026-11-02. Organic ranks only; sponsored placements are never ranks. How TrustList ranks

What the business tells TrustList

Security certifications: ISO 27001 evidence sent

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