HoduCC

HoduCC is call centre software produced by HoduSoft, a VoIP solutions provider. It can be set up for a single organisation or for several tenants. It combines telephone handling with support ticketing across many contact channels.

What HoduCC offers

• Auto dialers — automated outbound calling to raise agent productivity.
• Ticketing — tickets created automatically or manually from calls, chat, SMS, email, Telegram and social media.
• Social channels — handles Facebook, Instagram, Twitter, WhatsApp Business and Telegram requests.
• CRM integrations — links to Salesforce and Zendesk, plus a click-to-call interface and a web phone interface for other systems.
• Sign-in and voice options — Google single sign-on for all user levels and text-to-speech through Cepstral.
• Customer import — supports bulk import, with custom fields for customer details.

Who it works with

Support and contact teams of many kinds, with separate admin, tenant, supervisor and agent levels. Reviewers quoted on its pages praise the round-the-clock support team.

Key facts

• Vendor: HoduSoft
• Deployment: multi-tenant or single tenant