HoduCC

Multi-tenant and Single tenant call center software

HoduCC Call Center Software is built for today’s support teams to act with complete customer knowledge powered by advanced technology which makes calling and responding personal

Highlights – Call Center Software

Custom SMS integration is also available upon your request Just let us know your preferred SMS service providers

Opt for HoduCC to embrace redundant channels of communication for captivating as many interactions

Augment accuracy and promote productivity through the Salesforce CRM integration with HoduCC! HoduCC Call Center Software is the expert solution to empower customer services or boost agent’s productivity

Easily track, prioritize, and resolve customer support interactions through the Zendesk CRM integration with HoduCC!

Everything you need to know about the product and Software Can’t find the answers you’re looking for? Yes, you can use HoduCC’s Click-2-Call API, which can be used with third party integrations

Yes, HoduCC has WebPhone API which can be used for integrations to make and receive calls directly from the 3rd party CRM

Yes, HoduCC has integration with Cepstral for TTS You can purchase the license from Cepstral to use it with HoduCC

Yes, HoduCC has Google Single Sign-On feature which can be enabled for Admin, Tenant, Supervisor and Agent level

Yes, HoduCC supports the customer import facility Admin can create the custom fields to accommodate customer details

HoduCC can generate tickets automatically for email and social media interactions (Facebook, Instagram, Twitter, Whatsapp, Telegram for Business) The HoduCC users can create tickets manually for Call, Chat, SMS and also for Email, Telegram & Social Media

• Facebook – Post/Comments and Messenger requests
• Instagram – Post/Comments requests
• Twitter – Direct Message requests
• WhatsApp – Inbound chat request from customers to WhatsApp Business Account and Agent can send one to one Outbound WhatsApp to customer based on the pre-approved template(s) from WhatsApp
• Telegram – One-to-one chat requests Nice guys, reliable software, reliable customization services, good support services

The 24 x 7 support provided by the team is incredible I personally have never seen such a dedicated team who always are focused on customer benefits

Overall experience has been good We have been using it from last a year now and so far experience is fine