• Product Voice Integrations CRM Integration Microsoft Dynamics Microsoft Teams Salesforce ServiceNow Zendesk Payments Analytics Workforce Management Open Interfaces Performance NPS Survey Wallboards & Reporting Quality Assurance Single Sign On Monitoring & Coaching Web Chat Email SMS
• Integrations CRM Integration Microsoft Dynamics Microsoft Teams Salesforce ServiceNow Zendesk Payments Analytics Workforce Management Open Interfaces
• Performance NPS Survey Wallboards & Reporting Quality Assurance Single Sign On Monitoring & Coaching
• Solutions Increase Sales Outbound Dialler Lead Manager Scripting Play Announcement Customer Service IVR Call Routing Skills Based Routing Customer Self-Service Digital Customer Service Compliance Call Recording Call Recording Storage Business Continuity Support Speech Analytics Teams Connect Professional Services
• Increase Sales Outbound Dialler Lead Manager Scripting Play Announcement
• Customer Service IVR Call Routing Skills Based Routing Customer Self-Service Digital Customer Service
• Compliance Call Recording Call Recording Storage

• Industry Utilities Outage and Service Communications Financial Services Debt Collection Insurance Financial Planning / Superannuation Healthcare Health Connect Personalised Patient Experience Business Process Outsourcing Fundraising Education Universities Vocational Education and Training Online Learning Providers Retail Customer Service Retail Connect
• Utilities Outage and Service Communications
• Outage and Service Communications
• Financial Services Debt Collection Insurance Financial Planning / Superannuation
• Financial Planning / Superannuation
• Healthcare Health Connect Personalised Patient Experience
• Education Universities Vocational Education and Training Online Learning Providers
• Vocational Education and Training

Incredible Customer Experiences start with ipSCAPE

When communication powers your Business, You need ipSCAPE’s Cloud Contact Centre and Customer Experience technology Increase Employee Productivity, Build Customer Loyalty and Maximise Sales Revenue

Innovative Cloud Customer Experience Technology

ipSCAPE creates innovative cloud-based customer experience technology that is feature-rich, scalable and offers powerful integration capabilities The ipSCAPE user interface is clean, modern and intuitive You can easily build out campaigns across Voice, Web Chat, Email and SMS with access to live reports to monitor your customer service and sales teams

Designed and developed in Australia, ipSCAPE powers the multi-channel communications of leading business, enterprise and government organisations All the channels are native to the ipSCAPE application so you don’t have to worry about complex integrations or expensive add-ons Feature Rich Scalable Powerful

How We Help Our Clients To Achieve Their Goals

Creating efficiencies for the Financial Industry

ipSCAPE’s call centre software helped one of Australia’s leading finance brokers, Savvy to streamline processes in their contact centres

“ipSCAPE has been integral in streamlining our operations List filtering has reduced our number of campaigns from 48 to 6, simplifying our campaign management and record keeping ” – Bill Tsouvalas, Founder & CEO, Savvy

Supporting the Growth of Australian Businesses

Industry-leading Comparison site, Compare Club was able to reduce wait times from 30 seconds to 18 seconds using ipSCAPE’s predictive dialler capabilities, and achieve their most profitable month to date

“ipSCAPE is not just a technology provider, but are a true partner for CompareClub What truly sets them apart from the rest of the competition is their local account management and support” – Brendan See, COO, Compare Club

Helping Australians stay connected through the unexpected

During a severe weather event, thousands of Australians experienced a power outage

ipSCAPE’s IVR serviced 20,000 customers in one day, providing live information about expected resolution times based on customer postcodes

Keeping Doctors and Patients Safe During COVID-19

A hospital in Indonesia utilised the ipSCAPE’s call centre software  to conduct remote COVID-19 screenings