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Software Development Company

Genuity Systems Limited

Dhaka software house building contact centre, IVR, PBX and mobile banking software for businesses

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About Genuity Systems Limited

Genuity Systems Limited develops communication and banking software in Bangladesh, alongside a call centre service. Founded in 2003 and based in Dhaka, it sells its gPlex range to businesses of all sizes and to banks.

What Genuity Systems Limited offers

  • Contact centre platform — gPlex bundles automatic call distribution, visual IVR, a unified agent desktop, CRM links, dashboards, web chat, a chatbot and speech recognition.
  • Smart IVR — a visual phone menu that lets callers help themselves and routes them to multi-skilled agents.
  • Business phone systems — the gTalk PBX for small, medium and large organisations.
  • Mobile apps — custom business apps and mobile banking apps covering account opening, transfers, bill payment, airtime recharge and QR payments.
  • Call Blaster — a tool for sending calls out in bulk.
  • Outsourced support and training — inbound and outbound call handling, tech support, and IT courses.

Who it works with

The firm serves enterprise customers and banks as well as smaller companies. Mutual Trust Bank selected its Smart IVR in November 2022.

Key facts

  • Based in: Dhaka, Bangladesh
  • Founded: 2003
  • Product range: gPlex, gTalk PBX

Profile written by TrustList from the business's own published information, Sep 2026.

Categories & features

Rankings

As of 2026-10-05. Organic ranks only; sponsored placements are never ranks.

What the business tells TrustList

Founded
2003 (23 years) evidence sent

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