Gecko Labs Limited

Gecko Labs Limited makes Gecko, a CRM platform built for student engagement in higher education. Universities use it to handle conversations with prospective and current students, automate routine communication and run recruitment events, with AI features built in. The company says it has concentrated on student engagement for more than a decade.

What Gecko Labs Limited does

• Shared inbox: email, text, chat and calls gathered in one place so each student conversation stays connected.
• Automation and chatbots: handling routine enquiries and follow-ups, with round-the-clock answers and handover to staff.
• Event management: tools for recruitment events, including online and hybrid events.
• Student data: records kept in Gecko or synced with an existing CRM.
• Reporting: visibility of engagement across the student journey.
• Student portal: a newly introduced portal for students.

Clients

Admissions and recruitment teams at higher education institutions. Named users include Northumbria University, the University of Bath and City, University of London, which used it for its Clearing process.

Key facts

• Sector: higher education
• Integrations: runs alongside enterprise CRMs such as Slate and Microsoft Dynamics
• Institutions: 170+ according to its site