Hosted Predictive Dialer

Hosted Predictive Dialer is a web-delivered dialling system from Hosted Dialer for call centre and sales teams. Agents need only a headset and a computer, since calls travel over the internet rather than a separate phone system.

What Hosted Predictive Dialer offers

• Predictive dialling: rings several lines at once and filters out answering machines.
• Voicemail drop: a button plays a recorded message after the beep.
• Campaign reporting: shows which campaigns work, how many leads were reached and who needs a callback.
• Callback scheduling: set a date and time and the dialler reminds the agent.
• Live supervision: managers can listen in, whisper to train, or barge in on calls.
• Lead data upload: full customer records can be loaded for agents to use.

Who it serves

Call centres and sales teams.

Key facts

• Setup: online or over the phone
• Fees: no set-up or activation fees