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Omnichannel Solution For Contact Center

*C-Zentrix, the fastest growing customer experience solution, brings to you the most comprehensive solution for multi-touch contact centres offered on premise, on cloud or hybrid. With all the touch points – voice, chat, email, SMS, social, bot integrated over C-Zentrix omnichannel, you can offer an uninterrupted customer service to your end users and above all provide them a superior Customer Ex.

C-Zentrix, the fastest growing customer experience solution, brings to you the most comprehensive solution for multi-touch contact centres offered on premise, on cloud or hybrid With all the touch points – voice, chat, email, SMS, social, bot integrated over C-Zentrix omnichannel, you can offer an uninterrupted customer service to your end users and above all provide them a superior Customer Experience

• Allows brands and their contact centres to deliver consistent CX
• Seamlessly integrate multi touchpoint over Omni Channel platform
• Engage with your customers from voice to non-voice and digital channels
• Empower your agents with the right context to improve FCR
• Integrate with CZ LMS and CZ Helpdesk for a complete Contact Centre Solution
• Optimize your agent time with intelligent call allotment
• Scale operations with cluster based architecture
• High availability with 99
• 99% uptime, virtually no downtime
• With CZ Bar give all the tools to your agents on single screen
• Get advanced reports and optimise your operations
• Expand your top of funnel with C-Zentrix’s marketing solutions
• Explore solutions like CZ Chat, CZ Bot, CZ Magic Call, CZ Callblast and more
• Integrate these with SMS and Email support
• Reach your customers on the channel they prefer
• Track your lead lifecycle and automate your efforts through CZ LMS
• Easy to use CZ Mobile App to connect with your remote/field teams
• Benefit from lower overheads, flexible working hours and time zone flexibility
• Achieve the “always on” service delivery that today’s consumers expect
• Enjoy CRM and dialer functionality from mobile device
• Get secured access to all the call recordings on cloud C-Zentrix Omni Cloud Platform has made our customer service and experience really world class The omni touch points of call, WhatsApp for business and live chat has given our customers the flexibility to reach us through their channel of convenience and at the same time our agents have a 360 degree view of all customer interactions through various channels The partnership with C-Zentrix has been really fruitful and the support and service which they offer here in UAE gives us the confidence to further engage with them for all our other similar requirements I will strongly recommend them to anyone looking to set up an Omni CX platform

Aatif Rana - General Manager, Dubizzle Cars C-Zentrix has great products We have together delivered quite a few projects with C-Zentrix The entire experience of working with Team C-Zentrix is great and the support received from them is excellent

Sampath Kumar H R - CEO of Value Point Systems Our association with C-Zentrix has been for over 5 years We are really glad to have C-Zentrix as our contact center partner We are very confident with the solution as we have successfully executed various projects Love the agility of the team! Sendhil Kumar - Technical Consultant (CSI) We signed up C-Zentrix as a technology partner 2 years back to automate our entire communication platform using the C-Zentrix CCaaS platform for managing our TOC and Landlord operations The C-Zentrix team has designed and integrated our various applications to fulfill some of the most complex requirements for the automation of our various processes This implementation has helped Indus Tower significantly improve overall service and maintenance efficiency across India for managing its Tower infrastructure C-Zentrix's ability to offer solutions over the cloud and at the same time customize it as per the client's need is what makes their offering one of the most unique in the cloud contact center space

• Bishwajit Roy Gupta, General Manager, National TOC Head, Indus Tower Limited