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Predictive Dialer Software

C-Zentrix

Omnichannel contact centre software with dialler, chat and ticketing for customer service teams

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About C-Zentrix

C-Zentrix sells contact centre software that joins voice, chat, WhatsApp, email, SMS, social media and bots in one interface with an integrated CRM. The software can be run in the cloud, on premises or as a hybrid. Its site refers to India and the UAE.

What C-Zentrix offers

  • CZ Omni — omnichannel platform that gathers customer conversations in one place.
  • Call centre platform — autodiallers, ACD, IVR, voice logger, analytics and reports.
  • Messaging tool — real-time chat over web, mobile apps, WhatsApp, Telegram and social apps.
  • Ticketing and helpdesk — email-linked tickets with escalation rules, workflows and notifications.
  • Lead management and mobile app — lets remote or field teams work from a phone.
  • Marketing tools — chat, bot and call-blast products.

Who it works with

Contact centres and customer service teams running remote or in-office agents.

Key facts

  • Deployment: cloud, premises or hybrid
  • Regions mentioned: India, UAE

Profile written by TrustList from the business's own published information, Oct 2026.

What the business tells TrustList

Delivery
SaaS (cloud), Hybrid evidence sent

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