About Predictive Dialer

Purity Fundraising has worked with Blue Telecoms for over a year, since we started trading From day one they have helped us grow and develop our business by proactively developing their systems and reports as our requirements have grown

They often come to us with suggestions for new reports, processes and add-ons which make our monitor and reporting to clients much easier Given the nature of our work with charities, this reporting has been vital to us, and our clients have responded positively to the system Blue Telecoms provides Blue Telecoms are a pleasure to work with, and I would have no hesitation recommending them

See Blue Telecoms for yourself, arrange a demo today!

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Blue Telecoms Guide to predictive diallers

What does a dialer analyst do?

Once we’ve setup your server, what next? Well, for companies who need it, they’ll look to employ a dialer manager or analyst to ensure the whole system is running perfectly at all times This is quite a technical job, as you’ll be looking to get the best from the system, without braking any regulations that apply

Uploads and monitors data, possibly having a say in where data is sourced from
Ensures the dialer is running well at all times, resolving issues when required
Makes sure that the outbound campaign is not breaking any rules or regulations
Helps team leaders and supervisors to conduct any quality control tasks

How many types of dialer are there?

Effectively, there are distinct types:

What’s the correct spelling?

This is a common thing that confuses many newcomers to the call centre industry, basically:

Dialer, is the American (USA) English word
Dialler, is the British (UK) English word

For the most part, you can use both and almost anyone will understand exactly what you mean!

What is an outbound dialer?

Do I need to download anything?

You won’t need to download any special software for our service to work You simply need a modern web browser (we recommend Google Chrome) plus a soft phone program Our software is entirely web based – which means you need no special hardware either

If you don’t have these already, download them via our support section

How do call centre dialer systems work?

Basically, they work in a number of steps:

Agents, will assign themselves to an outbound campaign
The server, will place calls to its list of contacts
When a call is answered, it is routed directly to an available agent

This is a simple scenario, with many options regarding round robin, break times and even the rank an agent might have within the campaign all available too