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Softdial Contact Center

Multichannel cloud contact centre software from Sytel for resellers, service providers and enterprises

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About Softdial Contact Center

Softdial Contact Center is the cloud contact centre platform developed by Sytel Limited. It handles voice, email, SMS and chat sessions in one blended system, with automated dialling and AI features.

What Softdial Contact Center offers

  • Multichannel handling — unified session management across voice, email, SMS and chat, inbound and outbound.
  • Blending and load balancing — work is spread across channels to keep agents busy.
  • Contact centre as a service — a managed subscription service run by Sytel.
  • Partner platform — resellers can build their own service on the software.
  • Enterprise deployment — cloud, on-premise or hybrid.
  • Agent workspace — browser-based tools with no software installation.

Who it works with

Contact centre operators, CCaaS resellers and enterprises worldwide.

Key facts

  • Developer: Sytel Limited, a software house focused on research and development.
  • Scale: designed to run from 10 agents to over 10,000.
  • Integration: connects to third-party business applications and can be customised and localised.

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

Rankings

As of 2026-10-05. Organic ranks only; sponsored placements are never ranks.

What the business tells TrustList

Security certifications
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