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Uniquely Flexible Cloud Contact Center Software

Global service​, with no upfront costs Build your own CCaaS business​ All-in-one, high performance system​

Tell Me About Sytel

*Uniquely flexible contact center software infrastructure for resellers and enterprises worldwide. With unified session management across all media channels (voice, email, SMS, chat, etc), locally or in the cloud, Sytel enables optimum agent utilisation and genuine first contact resolution on all customer sessions. Automatic blending and load balancing across all media channels, inbound and outbound. Integration with any 3rd party business applications. Customise, localise and extend to suit you.

WORLD LEADERS IN CONTACT CENTER SOFTWARE DEVELOPMENT FOR OVER 25 YEARS

Pure R&D Software House

Delivering high performance, contact center software innovation since 1997​

50,000+ Users In 50+ Countries

Serviced by global reseller network

A Billion Minutes a Month

Now handled by Sytel and partner installations around the world

Continuous Innovation & Development

Our world class development team create the best experience for both agents & customers We value ongoing, personal customer relationships

Tell Me About Sytel Software

INTRODUCING SOFTDIAL CONTACT CENTER™ (SCC)

Supercharge your customer interactions with Softdial Contact Center™ (SCC), our flagship suite of uniquely flexible cloud contact center software modules

SCC is currently driving 50,000+ users in 50+ countries, and is available:

• as Contact Center as a Service (CCaaS), for contact centers of any size, by subscription, managed directly by Sytel
• Contact Center as a Service (CCaaS)
• as a platform for CCaaS partners to install and manage, providing CCaaS to tenants across the globe from a single cloud installation
• as a platform for enterprise contact centers to install and manage, handling high volumes of interactions between customers and agents, wherever they are located Read on to explore what makes SCC stand out from other contact center software solutions

Questions? Request a demo? Just talk to us

Tell Me About The Benefits

Free trial, charging to suit you

High performance at scale

Integrations to suit you

Extra help when you want it

… for CCaaS Partners

Provide CCaaS to multiple tenants

Low cost per tenant, high margins

Proven on all major cloud providers