KAI

KAI is a suite of guest experience tools for hotels. It connects to a property's reservation systems and uses automated messages and offers to engage guests before and during a stay.

Its focus is on contactless service and on selling extras that suit each guest, such as room upgrades or experiences.

What KAI offers

• Upselling — an AI-driven tool that presents personalised offers at suitable points in the guest journey.
• Guest journey messaging — automated emails sent at stages of the stay.
• Mobile concierge — an app-less page where guests find facilities and updates.
• Guest preferences — collects stay preferences and special requests ahead of arrival.
• Marketing CRM — supports email marketing aimed at direct bookings and loyalty.
• System links — connects to property management systems, channel managers, booking engines and online travel agencies.

Who it works with

Hotels, resorts, villas, bed and breakfasts and aparthotels. Customer quotes on the site come from properties in Bali.