About Natterbox
Natterbox delivers a global Cloud Telephony Platform. Unique as the world's first and only end to end telephony service to be 100% embedded and managed within Salesforce.
Natterbox empowers businesses to use live CRM data to deliver concise personalised phone journeys, with high call quality, around the globe. Natterbox is fully downloadable through the Salesforce AppExchange and offers a true no hardware, no software cloud based solution. Transforming the world one conversation at a time.
Categories & features
- Virtual Call Center
- Telemarketing Management
- Interactive Voice Response (IVR)
- SIP Trunking
- Call Scripting
- Inbound Call Center
- Manual Dialer
- Outbound Call Center
- Automated Routing
- Caller Identification
- Employee Directory
- Ring Groups
- Virtual Extensions
- Predictive Dialer
- Call Tracking Metrics
- Agent Interface
- Computer Telephony Integration
- Web-Based, Cloud, SaaS
- iPhone / iPad
- In Person
- Live Online
- Webinars
- Documentation
- Business Hours
- Online
- 24/7 (Live Rep)
- Call Center
- VOIP
- Mobile Access
- Reporting/Analytics
- Access Controls/Permissions
- Contact Management
- Quality Management
- Campaign Management
- Conversion Tracking
- Web Conferencing
- Queue Management
- Keyword Tracking
- Escalation Management
- CRM
- Call Logging
- Call Recording
- Call Routing
- Phone Key Input
- Survey Management
- Text to Speech
- Voice Customization
- Voice Mail
- Auto Dialer
- Call Center Management
- Call Monitoring
- IVR / Voice Recognition
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