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IVR Software

Natterbox

Cloud telephony platform built inside Salesforce so calls use live CRM data

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  • Virtual Call Center
  • Telemarketing Management
  • Interactive Voice Response (IVR)
  • SIP Trunking
  • +48 more
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About Natterbox

Natterbox is a cloud telephony platform that runs entirely within Salesforce. The vendor describes it as the first end-to-end phone service managed inside that CRM.

What Natterbox offers

  • Telephony inside Salesforce — calls are handled and managed within the CRM itself.
  • Personalised call journeys — live CRM data shapes how callers are routed and greeted.
  • Call quality — designed to give high quality calls around the world.
  • Hardware-free service — no equipment or desktop software to install.

Who it works with

Businesses that already use Salesforce for customer records and want phone handling in the same system.

Key facts

  • Availability: installed from the Salesforce AppExchange
  • Delivery: fully cloud-based
  • Coverage: global

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

  • Virtual Call Center
  • Telemarketing Management
  • Interactive Voice Response (IVR)
  • SIP Trunking
  • Call Scripting
  • Inbound Call Center
  • Manual Dialer
  • Outbound Call Center
  • Automated Routing
  • Caller Identification
  • Employee Directory
  • Ring Groups
  • Virtual Extensions
  • Predictive Dialer
  • Call Tracking Metrics
  • Agent Interface
  • Computer Telephony Integration
  • Web-Based, Cloud, SaaS
  • iPhone / iPad
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Call Center
  • VOIP
  • Mobile Access
  • Reporting/Analytics
  • Access Controls/Permissions
  • Contact Management
  • Quality Management
  • Campaign Management
  • Conversion Tracking
  • Web Conferencing
  • Queue Management
  • Keyword Tracking
  • Escalation Management
  • CRM
  • Call Logging
  • Call Recording
  • Call Routing
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • IVR / Voice Recognition

Rankings

As of 2026-10-05. Organic ranks only; sponsored placements are never ranks.

What the business tells TrustList

Delivery
SaaS (cloud) evidence sent

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