Panviva

• Empower knowledge workers to confidently and consistently answer complex questions in ever-changing, highly compliant industries

Reduce employee workload by providing knowledge through chatbots, IVRs, websites, and other digital channels from a single source of truth

• Streamline self-service on websites and customer portals using existing knowledge
• Curate responses to deliver the right knowledge for each channel and audience
• Provide contextual knowledge to agents based on where they are in their business application

Remain compliant and competitive, especially in highly regulated industries.

Eliminate compliance risk! Panviva Knowledge Management simplifies complex regulations and processes

Deliver a complete and compliant patient experience

• Meet regulatory requirements by complying with patient data protection laws
• Provide confidence in care with accurate knowledge for every inquiry

Boost efficiencies and reduce cost while improving your customer and digital experience

• Slash training times with intuitive, on-the-job support
• Give customers 24/7 access to the knowledge they need through chat bots and web portals

Simplify processes for your agents so they can focus on the customer

• Reduce compliance failures by delivering contextual knowledge at an agent’s moment of need
• Stay ahead of constant regulatory changes with real-time notifications

Reduce training time and escalations.

Serve employees appropriate processes and scripts at their precise moment of need, freeing up senior staff for more complex issues

Overcome compliance breaches and process errors.

Keep content up-to-date (with a full audit trail), to ensure knowledge workers have clear and concise instructions in even the most highly regulated industries

Focus on customers, not processes.

Deliver consistent and accurate knowledge, regardless of customers’ choice of channel, allowing agents to focus on customer conversations and escalations

All of the Panviva benefits go directly to cost savings and to competitive advantage We can do more with less and our customers are receiving superior service

Peggy Kidd Quality Assurance Manager, AvMed

Choose your perfect knowledge solution.

No matter how your organization prefers to connect with employees and customers, we have the solution for you

We unite your existing applications, and then some.

Upland Panviva’s many integrations deliver contextual guidance for your employees and customers

GM Financial streamlines content deployment processes to boost employee productivity and accuracy.