OMBEA Insights

OMBEA Insights is complaint and feedback management software. It gathers customer comments from physical and digital touchpoints and analyses them to find recurring problems.

Results come back as ranked action lists, so teams can see which pain points to deal with first.

What OMBEA Insights offers

• Feedback capture — collects responses at in-person and online touchpoints.
• Pain point detection — algorithms search the feedback for hidden problem areas.
• Prioritised to-do lists — summarises findings as ranked tasks for staff.
• Smart alerts — flags items that need immediate attention.
• Timely reports — keeps managers informed of ongoing issues.

Who it works with

Organisations that want to learn from customer feedback across several channels and act on complaints sooner than competitors.