Joint Network Systems

IT support and business phones from Miami

Joint Network Systems works as a managed service provider with its headquarters in Miami, Florida, serving South Florida, with Fort Lauderdale and West Palm Beach among the areas it names, and some North American regions beyond. It says it has supplied IT services and business phone systems for more than two decades, and its tagline is that managed IT should be more than a helpline.

Four areas of focus

The company groups its work under networks, telephony, cloud and cybersecurity. It helps businesses procure, design, deploy and run their IT environments, and says it takes time to understand how each client defines success before recommending technology. The stated aim is technical efficiency, either by adopting newer technology or by using what a client already has with less complexity and a lower total cost of ownership.

Moving to the cloud

For firms deciding whether and how to move to the cloud, the company walks through the questions that come first: whether to go ahead, where to start, how the cloud services differ and which suits the business. It describes itself as an authorized AWS partner and points clients to explanatory material from AWS and Intel when they are weighing environments.

Cybersecurity assessments

Security work includes vulnerability, threat and penetration assessments intended to help companies of all sizes protect infrastructure and data and reduce risk.

Traditional and cloud phone systems

Telephony is a core offer. The company provides traditional VoIP phone systems and cloud UCaaS services, and describes itself as an authorized Avaya and Panasonic partner. Other vendors named in its material include Cisco, Polycom and Yealink. It offers on-premise or cloud systems, including a geo-redundant cloud phone service and a hosted PBX that spans several states, aimed at simplifying a business's communications and cutting maintenance and upgrade effort.

How it describes its service

The company calls itself a service management organization focused on technology improvement and service delivery, and says its leadership works toward a culture of service excellence with clients.