Dunedin IT

Managed IT support and cyber security for UK organisations

Operating as a managed service provider, Dunedin IT looks after the technology of organisations across the UK from offices in Scotland and England. It says it has been providing IT support and cyber security since 2009. The company describes itself as a trusted technology partner, and it says its team of about 25 people combines engineering skill with a supportive, human approach. It says it looks after more than 200 organisations, working from Edinburgh, Glasgow, Northumberland and Sussex.

Support that keeps staff working

The core of the business is IT support. The firm provides a helpdesk and proactive support, and it says its aim is to keep staff working with minimal downtime. Its website presents support as something done for the customer in a way that fits their business, rather than a service the customer has to manage themselves. The company also offers a virtual IT manager and bespoke support packages.

Cyber security and compliance

Cyber security is one of the firm's four pillars, alongside support, connectivity and AI. The service covers protection, incident response and recovery planning, and the firm lists certification and compliance support as part of its offer. Information is the lifeblood of most organisations, the company says, so its security work aims to keep data safe and accessible at the same time.

Microsoft 365 and cloud applications

The firm sets up and manages Microsoft 365 and cloud file servers, and it supports the cloud applications that organisations use for their data. It also offers cloud application and platform development, low-code work and projects that help a customer turn its data into useful knowledge. The firm describes this as strategic insight into a customer's technology, helping to build an IT vision and then deliver it.

Voice, collaboration and connectivity

For communications, Dunedin IT provides cloud-based voice and collaboration tools and data management applications. Its connectivity range includes fibre internet and mobile solutions. The company groups these under connectivity, which it presents as one of its four pillars and as the way its customers reach their applications and data.

Backup, continuity and automation

The backup and continuity service protects data and supports business recovery. The firm also offers automation and workflow services, which it presents as part of its AI pillar. Its site lists automation and workflow intelligence under the AI pillar, alongside its backup and continuity services.

Working through wholesale relationships

The company says it draws on strategic wholesale relationships, which it uses to offer a single invoice across its services. It describes delivering on time and on budget as central to building trust with customers. Its clients are businesses and other organisations across the UK, which it serves from its Scottish and English offices.