BlueDot Technology

Managed IT for small and medium businesses

BlueDot Technology is a managed service provider headquartered in Raleigh, North Carolina, with a second office in Framingham, Massachusetts. It supports small and medium businesses in the Research Triangle and in Metro West, Massachusetts. Clients can outsource their IT entirely or use co-managed support, sharing the work with staff they already employ.

Helpdesk, monitoring and remote support

Clients can choose a helpdesk that runs during business hours or around the clock, with engineers staffing it. Continuous remote monitoring covers endpoints and servers, while automated recovery and custom dashboards show what is happening across the environment. The firm says most issues are resolved in the background, before they interrupt the people working on the network.

Endpoint security and threat monitoring

Security work pairs detection on each endpoint and around-the-clock threat watching with email protection, multi-factor sign-in and training that helps staff spot attacks.

Microsoft 365 and Azure cloud work

Cloud services include Microsoft 365 licensing and administration, Azure infrastructure design and management, and cloud migrations. The firm also offers ongoing optimization of a client's cloud investment, along with private cloud hosting and on-premise cloud architecture. Hosting can be shared, dedicated or on-premise, and fully managed in each case.

Firewalls, Wi-Fi and site-to-site networking

Network services include firewall installation and office Wi-Fi design, encrypted links between sites, and SD-WAN, with the whole estate planned as one architecture.

Encrypted backups and recovery testing

Backups are encrypted and stored in cloud storage that cannot be altered. Recovery can bring back a whole physical or virtual machine quickly, and the firm writes continuity plans and tests recovery on a regular schedule.

Virtual CIO advice and predictable costs

A virtual CIO service provides roadmaps that run for several years, handles talks with vendors, plans the IT budget, and ties technology spending to business goals. The firm says its engineers work in-house rather than from overseas call centers, and that its all-inclusive plans give clients predictable monthly costs with unlimited remote support and software management.