Contact Center International

Contact Center International is a contact centre company that manages customer interactions across several channels. It handles inbound and outbound contacts for its clients and takes on day-to-day front-office work, linked to each client's own back-office systems.

Services

• Multichannel interaction services: managing customer contact over every channel, both incoming and outgoing.
• Front-office operations: running the ongoing front-office work for a client, with back-office integration.
• Customer interaction analysis: reviewing customer conversations to improve business performance and spot new opportunities.
• Customer experience management: running customer experience services for clients from a new generation contact centre model.

The company describes its contact centre as one that handles complex interactions across all channels and turns them into insight for each client. Its stated aim is to combine service delivery with professional analysis of customer contact.