Digicon Technologies Ltd

Business process outsourcing from Bangladesh is the core of Digicon Technologies Ltd, which also trains IT professionals, develops software and advises firms on operations. The company describes its offer as an end-to-end partner for BPO, training and digital solutions, serving clients in several sectors.

Call centre and BPO services

The company runs customer care and call centre operations, including customer support, lead generation and debt collection. Calls are routed by an intelligent system that balances load across agents in real time, and the company reports daily call volume of more than 1.2 million. Its communication channels are end-to-end encrypted, and it says its data management processes suit high-volume global call centres.

Telecom, bank and at-home service cases

The company names consumer electronics, banking and finance, telecoms, healthcare, utilities, automotive, logistics and supply chain, security agencies, direct-to-home broadcasting and mobile financial services among the sectors it serves. Its case studies cover a rise in first-call resolution for a telecom operator, customer satisfaction gains for a healthcare client, revenue growth for an at-home service company, and better service quality for a bank. Other cases include debt collection for the largest telecom operator and sales results for a satellite television provider.

IT courses that upskill client teams

The company describes itself as one of the largest ICT training providers in Bangladesh. Its IT courses are delivered to upskill teams, with customized certification programs for modern work challenges, and it says it has experts who can plan, design and run IT and ITES programs.

Cloud software built to scale

Custom software development and software-as-a-service products are built for scalable cloud architecture. The company also offers upskilling platforms for agents alongside enterprise software that grows with a client's needs.

Process audits and cyber security services

Consultancy covers growth strategy, process optimization and digital audits. The company also lists IT solution services and cyber security services among its offers.

Partners and awards for productivity and employer brand

Digicon works with partner firms that it describes as major players in the BPO business, which it says help clients reach new services and solutions. Its recognition includes the ICT Solution Provider of the Year 2022 award, a National Productivity and Quality Excellence Award 2020 for its large service-sector category, and a 2019 title as BPO organization of the year in a Bangladesh employer brand competition. The company says it has also worked with the Bangladesh Power Development Board.