iXL Solutions

iXL Solutions is an outsourcing company operating from the Philippines. It began with customer care and has broadened into IT and healthcare support. The firm says it has more than thirty-five years of industry background and has focused on scaling teams for seasonal demand.

What iXL Solutions does

• Customer care: handles customer contact by voice, email and web chat.
• Revenue cycle management: back-office support for healthcare billing and collection processes.
• Managed IT staff augmentation: supplies technical staff to extend a client's own team.
• Custom service design: shapes processes, people and technology around each client's needs.

Who it serves

The company serves businesses that want to hand routine operations to an outside team, including firms with seasonal peaks in demand.

Key facts

• Based in: Philippines
• Certification: PCI-DSS certified, according to its website
• Experience: more than 35 years of industry background, as stated