iTell

iTell is a Swedish call handling company that specialises in inbound calls. It answers telephones for other organisations, from simple message-taking to full customer service assignments, and it has been active since 2002, making it one of the country's earlier call centres.

What iTell offers

• Telephone answering service — staff answer incoming calls during chosen hours and pass calls to the right person according to the client's instructions.
• Customer service outsourcing — handling of bookings, subscriptions, warehouse and delivery enquiries, and finance questions such as credit checks.
• Call filtering — screening so that clients are not interrupted by sales calls or surveys.
• Reseller programme — other companies can sell iTell's telephony services to their own customers.
• Support — an accompanying support team for the client relationship.

Who it works with

The company serves small and large businesses, municipalities and public administration. Clients choose how much of the service to use, and volumes can change with season or need.

Key facts

• Based in: Sweden
• Founded: 2002
• Certification: ISO certified
• Coverage: customer service available around the clock, all year