Inter Switch

Inter Switch is a Hungarian contact centre that answers calls for other businesses. Live operators take incoming calls, so callers speak to a person rather than a machine. The company says it has close to two decades of experience in inbound call handling.

What Inter Switch offers

• Outsourced telephone answering — a virtual secretary service for incoming calls.
• Message relaying — messages passed on by email, mobile, SMS or fax.
• Campaign and peak-time cover — extra capacity when call volume jumps, without hiring temporary staff.
• Multichannel handling — receiving and answering email, SMS, fax and postal mail as well as calls.
• Call documentation — every handled call is recorded so it can be looked up later.

Who it works with

Clients range from small trading offices with staff often out of the office to telecom and technical firms. Some have used it for over five years, and one partnership dates from 2005.

Key facts

• Based in: Hungary
• Volume: about 900.000 calls handled and documented since it began
• Working model: can work inside the client's own customer service system