Integrated Contact Solutions

Integrated Contact Solutions Ltd, trading as ICS, connects client brands with their own customers, providing debt recovery and ledger management alongside CRM, back-office and other specialised services. Its listed services include debt collection and ledger management, delivered to support brands in maintaining consistent contact with their customers. The company positions itself as a full business partner covering the customer contact side of debt and credit management, whether customers are reaching a brand or being contacted by it. It says it focuses on attracting and retaining staff as part of delivering a consistent customer experience for the brands it works with, on the view that engaged employees contribute to better customer satisfaction, retention and overall results.