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BPO Service Company

Directa Group

Contact centre and business process outsourcing provider handling multichannel customer service for companies

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About Directa Group

Directa Group is a Spanish-language outsourcing company that runs contact centres and customer experience programmes for other businesses. It has been in operation for more than 20 years. The firm presents its work as a long-term partnership rather than a simple outsourcing contract, and it uses technology to improve how its clients serve their own customers.

Services

Contact and call centre services: multichannel customer communication to keep client operations running and customers loyal.
Business process outsourcing: taking over processes to streamline them and lower running costs.
Automation and integration: linking and automating business processes with technology to improve the customer experience.

Key facts

Experience: more than 20 years
Language: Spanish

Profile written by TrustList from the business's own published information, Sep 2026.

What the business tells TrustList

Founded: 2006 (20 years) evidence sent

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