Deepija Telecom Private Limited

Deepija Telecom Private Limited builds and sells ConVox, a family of software products for running call centres and contact centres. The range covers on-premise installs, a cloud-hosted service and Android-based calling. The company says more than 1,000 clients use its products, spread across sectors such as healthcare, education, banking, e-commerce, BPO and telecoms.

Services

• Predictive dialer: dials several numbers at once and passes only answered calls to agents, for sales, telemarketing and surveys.
• Omnichannel contact centre: voice, chat, email and social media handled on one platform with a shared view of each customer.
• IVR: configurable phone menus that route callers or let them serve themselves.
• Hosted contact centre services: cloud-based call centre setups, including options for remote agents.
• Android dialer: SIM-based distributed calling from Android phones.
• Supporting tools: a ticket management system, a supervisor mobile app, WhatsApp messaging, voice logging, bulk voice and SMS broadcast, and speech recognition.

Who it works with

Its site lists healthcare, education, banking, e-commerce, BPO and telecoms among the industries it serves.

Key facts

• Product brand: ConVox
• Clients: more than 1,000, as the company states
• Deployment: on-premise, hosted cloud and Android-based